Terms & Conditions

You can order as a guest or with a Renvura account. Product prices shown at checkout, the delivery fee for your address, and your order total are recalculated by our systems at the moment you place the order — the price you pay is always what's confirmed on the order summary and confirmation page, not a price assumed from an earlier page view.

Accurate information is your responsibility. You must provide an accurate name, phone number, and delivery address (division, district, upazila/thana, and address line). An order that can't be delivered because the phone number is unreachable or the address is incomplete or incorrect may be cancelled — see "Order Confirmation & Cancellation" below.

Placing an order does not guarantee stock availability at the moment of confirmation — in the rare case an item becomes unavailable between checkout and confirmation, we will contact you before proceeding.

Every new order starts as Pending. Our team calls or messages you (by phone or WhatsApp, using the number provided at checkout) to confirm the order is genuine before it moves to fulfillment. An order only moves to Confirmed after this check succeeds.

An order may be cancelled — before or after confirmation — if it can't be verified (e.g. the phone is unreachable), the address is invalid, an item turns out to be unavailable, a payment issue can't be resolved, or you request cancellation yourself. If you'd like to cancel an order, contact us as soon as possible — an order that has already been handed to a courier for delivery may not be cancellable.

Cash on Delivery is available on every order — you pay when it arrives.

Manual bKash / Nagad / Rocket payment is available where shown at checkout. You send the payment yourself in your own mobile wallet app and enter the Transaction ID at checkout; our team verifies it manually. There is currently no automated payment gateway, and no card payment option.